Privacy Policy: Wilna’s Coaching
1. Introduction
Wilna’s Coaching (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our coaching services.
2. Information We Collect
We may collect and process the following types of personal information:
Identity Data: Full name and contact details (email address, phone number).
Financial Data: Billing and payment information.
Coaching Data: Personal goals, intake forms, coaching notes, and session summaries.
Technical Data: Website usage data (such as IP address, browser type, and cookies).
3. How We Collect Information
We collect information in the following ways:
When you sign up for coaching services, discovery calls, or programs.
When you communicate with us via email, phone, or messaging platforms (e.g., WhatsApp).
When you complete intake forms, surveys, or goal-setting questionnaires.
Through our website via the use of cookies or tracking technologies.
4. How We Use Your Information
Your information may be used to:
Provide, manage, and personalize your coaching sessions.
Communicate with you regarding scheduling, updates, or support.
Process payments and issue invoices.
Improve our coaching methodologies, programs, and user experience.
Send newsletters or marketing communications (only with your explicit consent).
5. Legal Basis for Processing (POPIA Compliance)
In accordance with the Protection of Personal Information Act (POPIA), we process your information based on:
Your consent (given when you engage our services).
The necessity to perform a contract (delivering the coaching you paid for).
Compliance with legal obligations.
Legitimate business interests (e.g., maintaining records for tax purposes).
6. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information only with:
Payment processors and service providers (for billing and operations).
Legal or regulatory authorities when strictly required by law.
Third-party platforms used to deliver our services (e.g., Zoom, Google Calendar, or specialized coaching CRM tools).
All third-party providers are required to handle your data securely and in compliance with applicable South African laws.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against:
Unauthorized access or disclosure.
Loss, misuse, or alteration.
Note: While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your personal information only for as long as necessary to:
Provide the agreed-upon coaching services.
Comply with legal, accounting, and regulatory obligations.
Resolve disputes or enforce our agreements.
9. Your Rights
Under POPIA and applicable data protection laws, you have the right to:
Access the personal information we hold about you.
Request correction or deletion of your data.
Object to or restrict the processing of your data.
Withdraw consent at any time without penalty.
10. Cookies and Tracking
Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect some website functionality.
11. Confidentiality of Coaching Sessions
While we maintain strict professional confidentiality, information shared in coaching sessions may be recorded in private notes to facilitate your progress. These records are stored securely and are only accessible by Wilna.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted with an updated effective date. Continued use of our services indicates your acceptance of the revised policy.
13. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Wilna’s Coaching Wilna Merining