Terms and Conditions: Wilna’s Coaching
1. Introduction
Welcome to Wilna’s Coaching. These Terms and Conditions govern your use of our services, programs, sessions, and any related content provided by Wilna (“Coach”, “we”, “us”, or “our”). By engaging with our services, you agree to these Terms and Conditions in full.
2. Services Provided
Wilna’s Coaching offers personal development and life coaching services designed to support clients in achieving personal and professional goals.
Services may include, but are not limited to:
One-on-one coaching sessions
Group coaching programs
Online courses or workshops
Digital content and resources
3. Coaching Disclaimer
Coaching is not therapy, counseling, or medical treatment.
The Coach does not diagnose, treat, or cure mental health conditions.
Coaching is intended for personal growth and development only.
You are responsible for your own decisions, actions, and results.
If you require medical, psychological, or legal advice, you should consult a licensed professional.
4. Client Responsibilities
By participating in coaching services, you agree to:
Be honest and open during sessions.
Take full ownership of your own progress and outcomes.
Complete any agreed-upon tasks, "homework," or exercises.
Attend all scheduled sessions on time.
5. Payment Terms
All fees must be paid in advance unless otherwise agreed upon in writing.
Payment plans (if offered) must be adhered to as scheduled.
Failure to make payments may result in the immediate suspension or termination of services.
Fees are non-transferable unless explicitly stated.
6. Cancellation and Rescheduling
A minimum of 24 hours’ notice is required to cancel or reschedule a session.
Late cancellations or missed sessions (no-shows) may be forfeited and are non-refundable.
We reserve the right to reschedule sessions due to unforeseen circumstances or emergencies.
7. Refund Policy
Refunds are not guaranteed and are provided solely at our discretion.
No refunds will be issued for completed sessions or partially used programs.
Digital products and course materials are non-refundable once accessed or downloaded.
8. Confidentiality
All information shared during coaching sessions will be kept strictly confidential, except where:
Disclosure is required by law.
There is a clear risk of harm to the client or others.
Note: We may use anonymized insights for training or marketing purposes, ensuring no identifying details are revealed.
9. Intellectual Property
All materials provided by Wilna’s Coaching, including worksheets, recordings, and course content, remain the exclusive property of the business.
You may not reproduce, distribute, or share materials without written permission.
All content is intended for personal use only.
10. Limitation of Liability
Wilna’s Coaching and Wilna (individually) are not liable for:
Any decisions or actions taken by the client based on coaching.
Loss of income, opportunities, or business interests.
Any indirect or consequential damages.
Your use of coaching services is at your own risk.
11. Termination
We reserve the right to terminate services if:
These Terms are violated.
Payments are not made on time.
The coaching relationship is no longer deemed effective or appropriate.
You may also terminate services at any time, subject to the refund policy.
12. Privacy
Your personal information will be handled in accordance with applicable privacy laws. We will not sell or share your information without your consent, except as required by law.
13. Amendments
We reserve the right to update these Terms and Conditions at any time. Updated versions will be made available, and continued use of services constitutes acceptance of the revised terms.
14. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.
15. Contact Information
For any questions regarding these Terms and Conditions, please contact: Wilna’s Coaching Wilna Merining
Acknowledgment: By engaging with Wilna’s Coaching, you acknowledge that you have read, understood, and agree to these Terms and Conditions.